Privacy Policy
At Glamping Reserva del Ruiz your privacy matters. This policy explains what data we collect, how we use it and how you can control it.
1. Data controller
Glamping Reserva del Ruiz, located in Vereda Montaño, Villamaría, Caldas, Colombia, is the data controller for personal data collected through this website.
2. Data we collect
Through the contact and reservation form we collect the following personal data:
- Full name
- Phone number / WhatsApp
- Date of interest or reservation
- Selected package
3. Purpose of processing
The data collected is used exclusively for:
- Responding to availability and pricing inquiries.
- Confirming and managing reservations.
- Sending reservation-related information (confirmation, reminders, arrival directions).
- Improving the guest experience.
4. Sharing data with third parties
Glamping Reserva del Ruiz does not sell, rent or share personal data with third parties for commercial purposes. Data may only be shared with technology service providers (such as email or calendar platforms) strictly necessary for the operation of the glamping.
5. Storage and security
Data is stored in systems with reasonable security measures. However, no data transmission over the Internet can be guaranteed as completely secure. We make our best effort to protect your information.
6. Data subject rights
In accordance with Colombian Law 1581 of 2012, you have the right to:
- Know, update and correct your personal data.
- Request the deletion of your data.
- Revoke the processing authorization.
- File complaints with the Superintendencia de Industria y Comercio (SIC).
7. How to exercise your rights
To request access, correction or deletion of your data, send us a message via WhatsApp or email with the subject 'Personal data'. We will respond within the following 15 business days.
8. Validity
This policy has been in effect since May 2025 and may be updated at any time. The most recent version will always be available on this website.